I. GENERAL
The company “ATHENS MEDICAL CENTER COMMERCIAL S.A.”, with registered offices in Maroussi, Attica, 5–7 Distomou Street, Tax Identification Number (TIN) 094129169, KEFODE Attica, and GEMI No. 000356301000 (hereinafter the “Company”), operates in the healthcare sector, providing high-quality primary and secondary medical services through its state-of-the-art clinics in Attica and Thessaloniki.
At the same time, the Company is the licensed operator of the TeleHospital telemedicine platform, in accordance with Ministerial Decision No. 7686/10-3-2025 (Government Gazette B’ 1083), as applicable from time to time, for the intermediation in the provision of remote medical services (telemedicine via platform).
Within the framework of its activities, the Company has developed, operates and manages the TeleHospital Platform (hereinafter the “TeleHospital” or the “Platform”) in cooperation with VIDAVO S.A., which is responsible for the configuration and technical support necessary for the provision of telemedicine services. The Company also manages the TeleHospital website (hereinafter the “Site”) and the related mobile applications.
Access to and use of the Platform, the Site and the mobile applications are governed by these Terms of Use, which each visitor/user is requested to read carefully prior to registering registering on the Platform.
These Terms constitute the terms and conditions under which the Company provides its services to visitors/users through the Platform, the Site and the mobile applications.
Use of the Platform Services requires the User’s unconditional acceptance of these Terms of Use. By accepting these Terms and/or by using any of the services provided by TeleHospital, a valid and binding agreement is concluded between the Company and the respective User, governing the rights and obligations of both parties in relation to the use of the Services.
If the User does not agree with these Terms of Use, they must refrain from using the Services and the content of the Platform.
The Company reserves the right to modify these Terms of Use at any time at its sole discretion. Any such modification shall take effect upon publication on the Platform, unless otherwise specified.
II. SCOPE OF OUR SERVICES
TeleΗospital provides remote telemedicine services by physicians for health-related matters (hereinafter the “Services” and individually the “Service”). The telemedicine session is conducted through the use of information and communication technologies and consists of the remote exchange of information with physicians for the purpose of diagnosis, care, prevention and, to the extent possible, treatment of diseases or abnormalities affecting human health. Subsequently, the Physician prepares and uploads their medical opinion so that the patient may access it through their account on the Platform.
The provision of telemedicine services does not in any case substitute for an in-person medical and clinical examination, as the physical presence of the patient is necessary for a complete clinical assessment. Nevertheless, it offers a complementary tool that facilitates the bidirectional communication between physician and patient for the monitoring of the patient’s health status and the provision of medical services, particularly in cases where physical access to healthcare services is difficult.
The use of your personal and medical information will not exceed the aforementioned purposes, unless you have expressly authorized us to take further action, in accordance with applicable law.
In order to receive any of the Services offered through the Platform, you must first complete the following steps:
III. REGISTRATION PROCEDURE / ACCOUNT INFORMATION / ACCOUNT DELETION
In order to register and create an account on TeleHospital, you must be at least eighteen (18) years of age and provide complete and accurate information as requested.
In particular, for your initial registration you are required to provide your first name, last name, email address and mobile phone number. During the account creation process, TeleHospital applies a mandatory Two-Factor Authentication (2FA) mechanism in order to enhance security and protect your data. By submitting your personal details, you consent to the verification process, which may include entering a code sent to you via SMS and/or email.
Your email address is required in order to receive a message containing your Username. Subsequently, you will receive a second email including an additional PIN, which you will use to set your initial password.
Please note that the email address provided during registration will be used to send automated notifications regarding the status of your requests, if you select any Service through TeleHospital.
You will then be required to accept these Terms of Use and confirm that you have read the Privacy Notice. Upon your first login, you will be prompted to change the For the completion of your registration and the creation of an account on TeleHospital, you will be asked to provide certain additional details which relate exclusively to the transmission of the absolutely necessary identification data for the purposes of authentication and access as well as for billing reasons. More specifically, for the completion of your registration and the creation of an account on TeleHospital you will be required to fill in your father’s name, your date of birth, your gender, your country of residence, your city, your address and your postal code (P.C.), your unique Social Security Number (AMKA), your Identity Card Number or Passport Number, and to upload a photograph of your identity card or the page of your passport that includes your photograph.
Once your registration and account creation are completed, you may select and use the Services offered through TeleHospital.
By registering and submitting your information, you assume full responsibility for providing accurate and truthful data and for using the Platform and its Services in a lawful manner.
By creating an account, you agree to the transmission of your personal and health information to TeleHospital. Furthermore, you authorize TeleHospital, the Company, and the respective physicians, authorized personnel, contractors, business partners and/or their representatives to access, review, examine, analyze, discuss and process your personal and medical information, as necessary for the provision of the selected Service.
Depending on the Services you choose, your information may be used for purposes such as second medical opinion, medical consultation via video call, and, upon your request, diagnostic and treatment planning, estimated costs and pricing for any potential in-person services. For further details, please refer to the user instructions available on the TeleHospital Platform.
If the information you have provided is incomplete, inaccurate or misleading, you are required to update and correct it promptly through your account.
By completing the registration process, you declare that you have read and fully understood these Terms, that you have the legal capacity to accept and comply with them, and that you are not under any form of legal guardianship or judicial assistance.
You agree to use the Platform in compliance with applicable law, good faith, business ethics and these Terms of Use, and not to engage in any actions or omissions that may cause damage, malfunction or disruption to the Platform or compromise the provision of the Services.
You have the right to delete your account at any time by submitting a deletion request via email at helpcenter@telehospital.gr. Please note that upon account deletion, your Platform account will be removed, while any data forming part of your medical record will be retained by the Company for ten (10) years, in accordance with Greek law.
Your account will be automatically deleted after one (1) year of inactivity (no login). Files uploaded to the Platform are deleted one (1) month after upload; however, they remain stored as part of your medical record in the Company’s archives for ten (10) years.
If you do not agree with these Terms of Use, you must refrain from using the Platform.
The Company reserves the right to reject a user registration for any reason.
IV. SERVICES
IV.1 Second Medical Opinion
The service “Doctor to Patient – Medical Opinion” enables you, through the TeleHospital Platform, to receive a written medical opinion from a physician collaborating with TeleHospital.
The service “Doctor to Patient – Video Call&Medical Opinion” allows you to communicate in real time via video call with a physician collaborating with TeleHospital and subsequently receive a written medical opinion.
The service “Medical Team to Patient – Medical Opinion” applies to cases where the evaluation of your medical condition requires the participation of more than one medical specialty (up to five (5) specialties), depending on the nature of your health condition(s), in order to ensure a comprehensive assessment.
This service provides you with the opportunity to receive a written medical opinion from one or more physicians collaborating with TeleHospital.
The service “Medical Team – Video Call&Medical Opinion” allows you to communicate in real time via video call with up to five (5) collaborating physicians and subsequently receive a written medical opinion.
This service applies to cases where a multidisciplinary approach is required, depending on the nature and complexity of your medical condition(s). Following completion of the video consultation, you will receive a written medical opinion from the participating physicians.
The service “Oncology Board – Medical Opinion” provides you with the opportunity to receive a written medical opinion regarding your oncological case.
The Oncology Board consists of physicians of various specialties, such as Medical Oncologists, Radiation Oncologists, Radiologists, Pathologists, General Surgeons and any other specialty deemed necessary based on the nature and complexity of your case.
The Oncology Board meets on a regular weekly basis or, where necessary, on an extraordinary basis in order to review the medical data you have submitted through the Platform and provide a comprehensive written opinion.
The service “Oncology Board – Video Call&Medical Opinion” enables you to have a video consultation with the Lead Physician of the Oncology Board and subsequently receive a written medical opinion.
The Oncology Board evaluates the medical data submitted through the Platform, schedules and conducts the video consultation, and, following its completion, provides a written medical opinion.
IV.2 Virtual Outpatient Clinics
The service “Virtual Outpatient Clinics” enables you to schedule a video consultation with physicians across fourteen (14) medical specialties.
During the video consultation, you may request personalised medical guidance, consultation, follow-up or reassessment of the medical issue that concerns you. Upon completion of the video consultation, you will receive a written medical opinion.
IV.3 Virtual Specialised Departments
The service “Virtual Specialised Departments” enables you to conduct a video consultation with highly specialised physicians across various medical fields.
You may select a specialised department, search by body area or affected organ, and, where applicable, record your known medical condition. Following completion of the video consultation, you will receive a written medical opinion.
V. GENERAL TERMS OF USE OF THE PLATFORM AND SERVICES
The services provided through the Platform do not substitute for an in-person clinical examination by a Physician, which is necessary for the patient’s complete clinical evaluation.
Video consultations are scheduled based on the availability of the physicians. You will receive confirmation of the scheduled appointment via email.
Where applicable, the physician may issue electronic prescriptions exclusively for individuals insured in Greece and for foreign nationals located within Greece, in accordance with applicable legislation and the requirements of the national electronic prescription system. The decision to prescribe medication remains solely at the discretion of the collaborating physician and only where the physician considers that sufficient medical information is available. The Platform is not involved in any way in the prescription process.
The services provided through the Platform are not intended for emergency or life-threatening situations and do not provide emergency or urgent medical care. In the event of an emergency, you should immediately call 112 or 166 (for Greece) or the local emergency number applicable in your country of residence or current location.
If you have selected a service that includes a video consultation, you acknowledge that, at the beginning of each session, the attending physician may verify your identity in order to ensure proper identification and to safeguard both you and the integrity of the medical service. You agree to cooperate with the physician for the smooth completion of this verification process.
If the attending physician is unable to provide the selected Service due to an emergency medical obligation or due to force majeure, you will be promptly informed by the TeleHospital Coordination Centre in order to reschedule your teleconsultation or to receive a refund of the amount paid.
The use of the Platform and its Services is governed by Greek law and by the applicable legislation on the protection of personal data, including the General Data Protection Regulation (GDPR).
V.1 Use of TeleHospital Services by Private Patients
As a private user of the TeleHospital Platform, you may register and receive the Services offered through the Platform by paying the applicable fee for the selected Service, in accordance with these Terms of Use and the pricing list published on the Platform.
V.2 Use of TeleHospital Services by Insured Patients
If you are insured with a private insurance company that provides access to the TeleHospital Platform, you may register and use the Services either free of charge or at a reduced cost, depending on the agreement between your insurance provider and the Platform. Eligibility for such coverage, including any limitations or co-payments, is determined solely by your insurance provider in accordance with your individual insurance policy. In all other respects, these Terms of Use shall apply to your use of the Platform.
VI. PAYMENT / FEES
The Services provided through the Platform are subject to payment and must be prepaid prior to their provision. A price list for telemedicine services is available on the Platform and becomes accessible to users after registration. The applicable fee is the one in force at the time the user selects a service and proceeds to payment.
All payments are made exclusively by card and are processed through the secure electronic payment platform Alpha E-Commerce of Alpha Bank. TLS 1.2 encryption with a 128-bit Secure Sockets Layer (SSL) protocol is used to ensure secure transmission of information.
Upon completion of the payment, you will receive a receipt via email from the Company for the telemedicine services you have selected.
VII. POLICY ON WITHDRAWAL, CANCELLATION & REFUNDS
The user/customer has the right to withdraw from the distance service agreement without providing any reason within fourteen (14) calendar days from the date of purchase, provided that the Service has not been delivered. In such case, the full amount paid will be refunded.
The withdrawal request must be submitted electronically to refund@telehospital.gr. The Company will confirm receipt of the request and will process the refund using the same payment method used for the original payment.
Any bank charges or transaction fees imposed by the user’s Bank provider are not borne by the Company.
The Company will notify the cooperating bank of the cancellation of the transaction but bears no responsibility for the time or method of completion of the refund process by the bank.
The right of withdrawal does not apply if the Service has already been provided.
For detailed information regarding the terms and procedure for exercising the right of withdrawal, please refer to the POLICY ON WITHDRAWAL, CANCELLATION & REFUNDS, available on the TeleHospital Platform and website.
VIII. PERSONAL DATA AND PRIVACY
The company ATHENS MEDICAL CENTER COMMERCIAL S.A., with registered offices in Maroussi, Attica, 5–7 Distomou Street (hereinafter the “Company”), acts as the Data Controller for your personal data.
The Company processes only the personal data that are strictly necessary for the provision of the selected Services, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Law 4624/2019, and the decisions, guidelines and opinions of the Hellenic Data Protection Authority and the competent European bodies. The Company implements appropriate technical and organisational measures to prevent unauthorised access, loss, disclosure or misuse of personal data.
We collect and process your personal data for the purposes of registration and account creation, including your first name, last name, email address and mobile phone number.
We also collect and process personal data for the purposes of user identification, authentication and billing, including your father’s name, date of birth, gender, country of residence, city, address and postal code, Social Security Number (AMKA), national identity card number or passport number, as well as a copy or photograph of your identity card or the passport page containing your photograph.
For the provision of medical services, we collect and process health data relating to you, including medical history, symptoms, diagnostic results, referrals, diagnoses and medical reports.
The legal basis for the processing of your personal data is (a) your explicit and specific consent, (b) the performance of a contract, (c) compliance with legal obligations as well as (d) the pursuit of the Company’s legitimate interests.
Your account data are retained on the Platform for one (1) year and are then deleted. Health data are retained as part of your medical record for ten (10) years in the Company’s medical archives, in accordance with applicable law.
You have the rights provided under the GDPR, including the right of access, rectification, erasure, restriction of processing and other applicable rights. You may exercise your rights by contacting dpo@iatriko.gr.
For detailed information regarding the processing of your personal data, please refer to the Privacy Notice available on the TeleHospital Platform.
IX. USER RESPONSIBILITIES
The use or non-use of the Service constitutes solely your own responsibility.
The registration and use of the Platform are undertaken at your own responsibility and provided that such use is permitted under the legislation of the country in which you are located.
You are solely responsible for access to your personal account on the Platform as well as for safeguarding your password from unauthorized persons. We recommend the periodic change of your password and its immediate replacement in the event that you become aware of any breach of your personal account.
TeleHospital will never request that you disclose your personal passwords or verification details via email, SMS to your mobile phone, telephone communication, or through any other means. You are obliged and responsible not to disclose such information to any third party, regardless of the request or circumstances, including requests that may appear to originate from TeleHospital, whether through email, SMS, telephone communication, or any other means of information transmission.
The evaluation is carried out on the basis of the medical information that you submit to the Platform, and you bear responsibility for the accuracy and completeness of the data you submit through the Platform. You acknowledge that such information may be limited and may not include your complete medical record or diagnostic findings. Any medical opinion issued by the collaborating Physicians is based exclusively on such information and may differ following an in-person clinical examination or the performance of diagnostic tests.
The Platform and the collaborating Physicians shall bear no liability for any damage, whether direct or indirect, actual or consequential, arising from incomplete, inaccurate, misleading, or non-updated medical information that you have submitted to the Platform, nor for any incorrect interpretation or use of the provided medical opinions on your part. The medical opinions provided through the Platform do not constitute a medical expert report, an official medical certificate, or a complete evaluation of your clinical condition, given that no clinical examination has been conducted by the Physician participating in the Platform, and they are not intended for use as evidence in administrative, insurance, or judicial proceedings or claims, nor for the evaluation or contestation of the medical acts of third-party healthcare professionals/physicians.
By accepting the present terms, you acknowledge and consent that the Service or the Physicians shall not be liable for any decisions you may make based on the use of the Service, such as your decision whether or not to undergo a recommended examination based on the information received through the Service and the instructions of the Physician(s), or whether or not to seek healthcare services from a Hospital.
The ultimate responsibility for any decision related to the therapeutic management of your medical condition remains exclusively yours, in cooperation with the treating Physician who monitors you in person and who is responsible for the overall evaluation of your clinical condition.
You fully understand and agree that telemedicine services do not substitute for an in-person clinical examination.
An in-person clinical examination, combined with a complete medical history and laboratory diagnostic tests, contributes to the correct and timely diagnosis, which in turn is necessary for the therapeutic management of the patient’s disease.
The decision to pursue further clinical evaluation through an in-person clinical and medical examination rests solely with you.
The recording of the video call by any means, as well as the taking of screenshots (snapshots), is strictly prohibited. Any violator shall be subject to criminal prosecution for the covert recording or capture of such images.
X. SECURITY AND SERVICE LIMITATIONS
Telemedicine services are provided remotely. The Company cannot verify the accuracy or reliability of the information or files submitted by users, nor the manner in which the Services are used.
Although the Company takes reasonable measures to protect the Platform against malware, viruses or other harmful components, it does not guarantee that the Platform will be free from such risks at all times.
The protection of your devices, software and telecommunications equipment is your responsibility. The Company shall not be liable for any damage caused by viruses or other malicious software affecting your equipment.
XI. CONFIDENTIALITY
Laws protecting the confidentiality of personal data and health information apply equally to telemedicine services.
Information obtained during telemedicine sessions that identifies you will not be disclosed to any third party without your consent, except where required by law.
All information submitted through the TeleHospital Platform is used exclusively for the purposes of providing telemedicine services, including the provision of a second medical opinion, teleconsultation with a physician, preparation of diagnostic and treatment plans, cost estimation and billing of the selected service.
By using the TeleHospital Services, you consent to the processing of your personal and health information for these purposes.
XII. LIMITATION OF LIABILITY
The Company shall not be liable for any damage or loss suffered by users or third parties due to temporary or permanent interruption of the Services.
The Company reserves the right to modify, suspend or discontinue any or all Services at any time without prior notice.
Telemedicine services may be affected by internet or communication disruptions, including poor audio or video quality, connection failures or interference. The Company bears no responsibility for such technical issues.
The Company does not guarantee uninterrupted, timely or error-free availability of the Services.
The Company shall not be liable for any unlawful, abusive or improper use of the Services by users, nor for any third-party content accessed through the Platform.
The Company shall not be liable for any failure to fulfil its obligations due to force majeure.
XIII. THIRD-PARTY SERVICES
The Platform may include information or links to third-party services. The Company assumes no responsibility for the content, services, actions or omissions of third parties.
Users are advised to access only links originating from official TeleHospital or Company sources.
XIV. INTELLECTUAL PROPERTY RIGHTS
The intellectual property rights to the content and services of the TeleHospital Platform and the TeleHospital Site, including but not limited to the texts, photographs, graphics, commercial and financial data, programs, records of any type, trademarks/logos or Platform layout, are protected by Greek, European Community and international laws regarding intellectual property, and belong exclusively to the Company; content and services are made available to users strictly for personal use. Any copying, distribution, transfer, alteration, resale, creation of derivative work or misleading the public as to the true provider of the Platform content is prohibited.
Any reproduction, republication, uploading, announcement, dissemination or transmission, or any other use of the contents of the Platform and Site in any manner or medium for commercial or other purposes is permitted only after prior written permission from the Company or any other holder of intellectual property rights. Without such permission, the above actions may constitute an infringement of the Company’s intellectual/industrial property rights. The Company reserves the right to seek compensation for any direct or consequential loss it suffers, in accordance with the provisions of Greek legislation.
Specifically, the Platform comprises a registered domain name which has been legally assigned to the Company and is governed by applicable protective provisions regarding domain names.
XV. AMENDMENT / REVISION
The provision of the Service is subject to the Company’s policies and procedures.
The Company may unilaterally make amendments and/or revisions to the Terms of Use at its absolute discretion. Amendments and/or revisions shall take effect upon publication on the Platform unless otherwise specified.
XVI. APPLICABLE LAW / JURISDICTION / DISPUTE RESOLUTION
These Terms of Use and the use of the Services are governed by the Greek law.
The competent courts of Athens shall have exclusive jurisdiction for resolving any dispute that may arise pursuant to the use of the Platform, the Site, the general provision of Services and/or as a result of applying these Terms.
XVII. DURATION AND EXPIRATION
The Company retains the unilateral right to amend or change the Service it provides through the Platform and Site, as well as to terminate the Service and use of the Platform/Site at any time, for any reason and without prior notification.
Following the termination of the Service and/or the Platform/Site, all of the Terms herein, which by their nature are intended to remain in effect despite the termination of the Service and/or the Platform/Site, shall remain in force.
As Data Controller, the Company retains the data (sensitive or not) which were collected and/or generated during use of the Service for as long as stipulated by Greek legislation in each case for their respective purposes.
XVIII. OTHER TERMS
If any provision of these Terms is held invalid, the remaining provisions shall remain in full force and effect.
Failure by either party to exercise any right shall not constitute a waiver of that right.
XIX. CONTACT
For any questions regarding these Terms of Use and/or the Platform/Site, please contact us by email at helpcenter@telehospital.gr. Please do not use this email address to send your sensitive personal data.