Based on the current legislative framework, users/customers have the right to withdraw without giving a reason from the agreement to purchase services via electronic means within 14 calendar days and receive a full refund of payment.
With this Policy, the company “ATHENS MEDICAL CENTER S.A.” (hereinafter the “Company”) informs you that as a user of TeleHospital, you can cancel or withdraw from the purchase of any of the TeleHospital services offered by written statement to the Company at any time after the purchase, i.e. even after the period of 14 days, provided you have not received the service.
The Withdrawal/Cancellation statement is exercised electronically, through your account on the Telehospital platform, by selecting from the list of requests, the request to be cancelled and then click on the icon that reads Cancel Request. As soon as you select the Cancel Request icon and confirm your choice, the Company receives an electronic notification of your intention to withdraw/cancel your purchase and sends you a confirmation that it has received the Withdrawal/Cancellation statement.
After receiving the electronic statement of intent to withdraw/ cancel, the Company proceeds in all actions, to refund the amount, the Company received for the purchase in the same way the payment was made. Only the amount corresponding to the agreed service is refunded. Any additional fees/charges to the user’s/customer’s bank card by the bank are not payable by the Company.
Specifically, the Company is obliged to inform Alpha Bank of the cancelled transaction so the bank can undertake required actions in accordance with its own credit/debit card payment reversal policy and the terms of the agreement with the Company.
The right to Withdraw/Cancel is enforced in the event the user/customer paid the cost for the Service and then withdrew before receiving the Service.
Loss of Right to Withdraw/Cancel
Users/customers agree that they cannot withdraw from the agreement to purchase services via electronic means or cancel the purchase and request a refund of the paid-up fee if they received the Service provided.